Complaints/Dispute Resolution

The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, website: https://adr.coi.cz/cs.

The European Consumer Centre Czech Republic, registered office at Štěpánská 567/15, 120 00 Prague 2, website

address: https://evropskyspotrebitel.cz, is the contact point under the European Parliament and

Council Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

For resolving disputes between the seller and the buyer arising from the sales contract, the use of the online dispute resolution platform at https://ec.europa.eu/consumers/odr is also possible.

In this context, we are obliged to direct you to our email address shop@pelek.eu.

We always try to resolve disagreements arising from our contract amicably.