Complaints/dispute resolution

Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is the contact point according to the regulation of the European Parliament and

Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

When resolving disputes between the seller and the buyer under a purchase contract, it is also possible to use the solution platform.

disputes online at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our email address shop@pelek.eu .

We always try to resolve disagreements arising from our contract amicably.