Principles of personal data processing

PELEK Distribution s.r.o.
with registered office at: Vlkova 532/8, 13000 Prague, Czech Republic
ID: 26719941
Email: shop@pelek.eu
Phone: +420 774 242 766


(hereinafter "controller")


for the sale of goods through the online store pelek-sl.com under the name PELEK Distribution s.r.o.

Data protection is very important to us.
The purpose of this document is to inform you of all information concerning the processing of your personal data when using the online store pelek-sl.com.


We advise you to read this personal data processing policy.
If you have additional questions regarding the processing of your personal data, contact us by email at shop@pelek.eu.


Definition

For greater clarity and orientation, these personal data processing principles include frequently repeated terms:


  • Online store: the online store managed by the controller PELEK Distribution s.r.o. via the online store pelek-sl.com
  • GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council
  • Personal data: any data about the user by which they can be directly or indirectly identified
  • User: a natural person to whom the personal data relates – usually a customer or potential customer, also called "you"
  • Processor: performs personal data processing activities based on a contract or other authorization for the controller

1. Basic data

Your personal data is collected through the online store pelek-sl.com and/or directly by us. In both cases, we may be the data controller.

If your personal data is processed on the website pelek-sl.com, read their Personal Data Processing Policy:
👉 Personal Data Processing Policy


We process the following personal data about you:

  • first and last name, contact details (email, phone number, address)
  • billing and bank connection data (for accounting purposes)
  • data from communication with us (your questions, answers, correspondence)

⚠ We do not process special categories of personal data.

2. For what purpose we process personal data and the reason for processing

2.1 Execution of the contractual relationship and related legal obligations.
We process data to fulfill the purchase contract and related obligations (delivery of goods, accounting, complaints, returns).

  • Data: first name, last name, contact details (addresses, email, phone), billing information.
  • Storage: duration of contractual relationship + 4 years.
  • Accounting documents stored for up to 10 years.
  • Data may be transferred to authorized transport companies and banks.

2.2 Card payment.
Card data is stored by payment recipients – the administrator has no access.


2.3 Order fulfillment.
For order processing, we cooperate with external providers (carriers, etc.) who receive your data only to fulfill the contract.


2.4 Customer communication, complaints.
Processing is based on your consent.

  • Storage: up to 4 years after processing inquiry/complaint.

2.5 Opinions.
We publish your reviews and opinions based on consent.

  • Storage: up to 5 years.

2.6 Customer reviews.
Product and shopping experience reviews are possible (also through other processors).


2.7 Legal obligations.
Data may be disclosed to public authorities based on law or court proceedings.


2.8 Age restrictions.
For age-restricted products, we verify the buyer's age through identification services.


2.9 Digital products.
When purchasing digital products, we process data necessary for delivery and updates.


3. Communications

3.1 Emails we may send:

  • delivery notifications, delivery date updates
  • tax documents, invoices
  • return labels

4. Processors

Your personal data may be shared with our business partners (processors) or third parties if required by law.


We only use verified processors from the EU or countries with adequate protection (in accordance with Article 46 of the GDPR). All are contractually bound to confidentiality.


Processor categories:

  • Carriers: Czech Post, PPL, DPD, WEDO, Zásilkovna, Balíkovna, GLS
  • Order processing: pelek-sl.com, BaseLinker
  • Accounting: ABRA

5. What are your rights?

Where to contact us?
👉 write to shop@pelek.eu or to the address of our headquarters.


When do we respond?
No later than within one month. In certain cases (e.g., protection of others' privacy), we may not be able to fulfill requests.


Rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to notification of changes made
  • Right to data portability
  • Right to object
  • Right to withdraw consent
  • Right not to be subject to automated decision-making and profiling

6. Conclusion

Please also read the personal data protection statement on the website:
👉 https://pelek-sl.com/pages/privacy-policy-1


This personal data processing policy can only be changed in writing.


For questions, contact us at: shop@pelek.eu .


If you are dissatisfied, you can file a complaint with:
Office for Personal Data Protection, Plk. Sochora 727/27, 170 00 Prague 7 – Holešovice
👉 www.uoou.cz


Validity: from 01.01.2024